All of our orders are dispatched from our HQ in Ireland. All orders are dispathed within 1 business day. This means orders made over the weekend will be dispatched on Monday. 

We cannot accept returns of open cosmetics due to safety and hygiene reasons.  If you wish to return the product, you may do so within 14 days of purchasing but it must be unopened and in original packaging.

To return the product, simply open the chat on our website and we will be happy to help. You will be asked to cover the cost of shipping back to our HQ. 

Delivery within Ireland & Northern Ireland usually takes 1-2 days. Delivery to mainland UK usually takes 2-3 days. Delivery is done by DPD. We have no control over delivery times and once you have the tracking code it is best to resolve any delivery issues directly with DPD. Please make sure your shipping address is correct at checkout as this is the address we provide to DPD. We do not give DPD any directions to your property. 

Up-to-date delivery costs can be viewed at checkout.

During the Christmas period, last shipment date is on the 19th of December. All orders placed after this date will be shipped on the 2nd of January.

After the parcel is delivered, you mus t raise any issues within 5 days of receiving your order.

Please check the package before signing the collection receipt. In the event of any damage to the parcel, a damage report must be prepared and signed immediately with the courier. This is very important as this written document is the basis of the complaint for DPD.

In case of damage, we require photographic evidence of the damage in order to process the claim. You will have to send us photos of the damaged items and packaging. 

In case of missing or damaged products, we must complete a full investigation before sending out new products or issuing refunds.