Orders & Delivery

1. Processing and dispatch

We normally dispatch in-stock orders within one working day. Orders placed at weekends or on public holidays are normally processed on the next working day.

An order may take longer where payment, delivery details or professional status must be checked, an item is temporarily unavailable, or order volumes are unusually high. If a material delay affects your order, we will contact you using the details supplied at checkout.

Orders are dispatched from our Irish operation and may be fulfilled from another available Rejuvenum location depending on the destination and stock. Seasonal dispatch cut-offs and closure dates are announced separately because they change each year.

2. Delivery services and estimates

The following services are currently configured at checkout. Estimates are working days after dispatch, not guaranteed delivery dates, and can be affected by courier networks, weather, customs and seasonal demand.

Checkout is the current source of truth for available destinations, services and estimates. If no delivery method appears after entering an address, contact us before placing the order.

3. Shipping costs and free delivery

The delivery charge is calculated after you enter the destination at checkout. It is shown before payment and may vary by destination, order value and the service available.

A free-delivery option is currently available when the displayed €90 or £90 threshold is met for eligible Ireland and UK destinations. The checkout will apply the correct option automatically. Promotions and thresholds may change, so the amount shown in your basket is final for that order.

For deliveries outside the customs territory from which an order is dispatched, the recipient may need to pay import duties, taxes or clearance charges unless checkout states that they are included.

4. Tracking, delivery and address changes

• When tracking is available, it is sent to the email address used at checkout. Courier scans can take a short time to appear after dispatch.
• Check the complete delivery address, postcode or Eircode and contact number before paying. Couriers receive the details entered at checkout.
• If an address needs to change, contact us immediately. We cannot guarantee a change once an order has entered fulfilment or been collected by the courier.
• If tracking is late, stalled or marked delivered when the parcel cannot be found, check any safe place or delivery notice and then contact Rejuvenum. We will work with the courier and remain your point of contact for the order.

For consumer orders, the products remain at our risk until you, or a person you nominated other than the carrier, takes physical possession. Your statutory rights are not reduced by a courier investigation.

5. Professional orders

Amino-15 treatment products and some kits are professional-only. Sign in with an approved professional account before ordering salon stock. We may hold an order while professional status or account information is verified.

If you need stock for a scheduled salon appointment, allow time for account approval, dispatch and possible courier delays. A delivery estimate should not be treated as a guaranteed appointment date.

6. Cancellations and returns

If you are a consumer buying online, you normally have 14 days from the day you receive the products to tell us that you wish to cancel. You then have a further 14 days to return them. You do not need to give a reason.

• Email support@rejuvenum.com before returning anything. Include your name, order number, the products concerned and a clear statement that you wish to cancel or return the order.
• Wait for the return instructions and return destination. This helps us identify the parcel and avoid sending it to the wrong fulfilment location.
• Take reasonable care of the products and package them securely. We may make a lawful deduction for handling beyond what is necessary to inspect their nature, characteristics and functioning.
• For a change-of-mind return, you normally pay the direct return cost. If the product is faulty, damaged or incorrect, we will provide or reimburse an appropriate return method.
• Sealed cosmetics that are not suitable for return for health-protection or hygiene reasons may be excluded from the cancellation right once unsealed after delivery. This does not limit rights relating to faulty, unsafe or misdescribed goods.

Where the cancellation right applies, we refund the product price and the cost of our least expensive standard outbound delivery. An additional amount paid for an upgraded service is not refundable. Refunds are made to the original payment method within the applicable legal timeframe, and we may wait until the goods are returned or you provide evidence of return.

Simple cancellation notice

“I give notice that I wish to cancel my order. Order number: [number]. Ordered on: [date]. Received on: [date]. Name and address: [details].”

Start a cancellation email

7. Damaged, missing or incorrect orders

Please inspect the parcel and products promptly. If possible, report visible courier damage when accepting the delivery. Contact us as soon as you discover a problem—ideally within five days—so packaging and tracking evidence can be preserved. Reporting after five days does not remove your statutory rights.

Send your order number and a clear description of the issue. For damage, include photographs of the outer packaging, shipping label, internal packaging and affected products. Keep the products and packaging until we confirm whether they are needed for the carrier investigation or return.

We may need to complete checks with the warehouse or courier before confirming the resolution. Where an item is faulty, damaged, missing or incorrect, we will offer the remedy required by applicable law, which may include replacement, repair, price reduction or refund.

8. Order support

Email support@rejuvenum.com and include your order number, the delivery postcode or Eircode and a concise description of what you need. For damage or an incorrect item, attach the photographs described above.

For professional product guidance, use your account resources or complete the free training. Product guidance and delivery support are handled separately, so include an order number whenever the query concerns a purchase.

Read our full Terms & Conditions