Terms & Conditions

1. About these terms

This website and the Rejuvenum store are operated by G.R.E. Cosmetics Limited, an Irish private company limited by shares (company number 712452), with an address at 51 Bracken Road, Sandyford, Dublin, Ireland.

These terms apply when you browse the website, create an account, access training or place an order. By using those services, you agree to these terms. If you place an order for purposes wholly or mainly outside your trade, business, craft or profession, you are a consumer. If you order for salon, resale or other business purposes, you are a trade customer.

Nothing in these terms limits any mandatory rights you have under applicable consumer law.

2. Orders, prices and payment

Products shown on the website are an invitation to place an order. After you order, we will send an acknowledgement. A contract is formed when we send a dispatch confirmation or dispatch the products, whichever happens first.

• The final price, applicable taxes and delivery charges are shown at checkout before you place the order.
• Promotions and discount codes are subject to their stated conditions and cannot be applied after an order has been placed unless we agree otherwise.
• You must provide complete and accurate billing, delivery and contact details and be authorised to use the selected payment method.
• We may decline or cancel an order for reasonable grounds, including unavailable stock, failed payment, suspected fraud, an obvious pricing error or failure to verify professional status. If payment has been taken, the cancelled amount will be refunded promptly.

We may correct website, pricing or product-information errors. A correction will not change an order already accepted without your agreement, except where the law permits otherwise.

3. Delivery, risk and customs

Available delivery methods, charges and estimates are shown at checkout. For consumer orders, we will deliver without undue delay and no later than 30 days after the contract is formed unless a different delivery period has been agreed.

For consumer orders, the products remain at our risk until you, or a person you nominate other than the carrier, takes physical possession. Please contact us promptly if an order is late, missing or damaged.

You are responsible for providing an accurate and accessible delivery address. Where an order is delivered outside the customs territory from which it is shipped, the recipient is responsible for any import duties, taxes or clearance charges unless checkout states otherwise.

Read our Orders & Delivery information

4. Cancellations, returns and faulty goods

If you are a consumer buying online, you normally have 14 days from the day you receive the products to tell us that you wish to cancel. After notifying us, you normally have a further 14 days to return them. Please contact support before returning an order so we can provide the correct instructions.

• You must take reasonable care of products while they are in your possession. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
• Unless the product is faulty, incorrect or we agree otherwise, you are responsible for the direct cost of returning a cancelled order.
• The cancellation right may not apply to sealed products that are not suitable for return for health-protection or hygiene reasons once unsealed after delivery, where that statutory exception applies.
• Your legal remedies for products that are faulty, damaged, unsafe or not as described are separate from the cancellation right and are not limited by these terms.

Trade returns are subject to any written trade returns policy or agreement in force when the order is placed, except where rights cannot lawfully be excluded.

5. Professional products and use

Some Rejuvenum products are supplied only to verified hair professionals. We may request evidence of qualifications or salon status and may refuse or cancel access to professional-only products where verification is not completed.

Professional products must be used by a suitably trained professional in accordance with the current product label, safety information, Rejuvenum method and applicable local requirements. The professional is responsible for consultation, assessing hair and scalp suitability, reviewing service history and carrying out patch or strand testing where instructed or appropriate.

Results depend on factors including hair condition, previous chemical services, application technique and aftercare. Product descriptions and training explain the intended result but do not guarantee that every client will achieve an identical outcome.

6. Training, accounts and access

Training materials support professional understanding of the Rejuvenum method. They do not replace professional judgement, client consultation, product instructions, insurance requirements or compliance with local laws and industry standards.

• Account information must be accurate and kept up to date. You are responsible for keeping login details confidential and for activity carried out through your account.
• Training access is personal to the registered user and may not be copied, resold, published or shared with another person unless we give written permission.
• We may suspend or close access where reasonably necessary for security, suspected fraud, misuse, infringement or a serious breach of these terms.

7. Website use and intellectual property

You may use the website only for lawful purposes. You must not interfere with its operation or security, attempt unauthorised access, introduce malicious code, use automated tools in a way that unreasonably burdens the site, or use the website to infringe another person’s rights.

The Rejuvenum name, trademarks, website design, product imagery, text, videos, training resources and other content are owned by or licensed to G.R.E. Cosmetics Limited and are protected by intellectual-property laws. You may view and use them for their intended purpose, but you may not reproduce, modify, distribute, sell or commercially exploit them without written permission.

We try to keep the website accurate and available, but content, packaging and product details may be updated. Always follow the label and instructions supplied with the product if they differ from older website or training content.

8. Responsibility and liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot be excluded, or your mandatory statutory rights.

For trade customers only, and to the fullest extent permitted by law, we are not responsible for indirect or consequential loss, loss of profit, revenue, business, opportunity or goodwill arising from use of the website, products or training. Professionals remain responsible for the services they provide, including client suitability, application and aftercare advice.

We are not responsible for delay or failure caused by events outside our reasonable control, but this does not remove any cancellation, refund, delivery or other mandatory right available to a consumer.

9. Privacy and general terms

We process personal information in accordance with our Privacy Policy. Payment providers, carriers and other service providers may also process information as needed to complete your order or provide the service.

Read our Privacy Policy

• If any part of these terms is found invalid or unenforceable, the remaining parts continue to apply.
• A delay in enforcing a right does not waive that right.
• We may update these terms for future use of the website or future orders. An accepted order remains governed by the version in force when the order was placed unless the law requires otherwise or you agree to a change.
• These terms are governed by Irish law. If you are a consumer, you also retain any mandatory protections of the country where you normally live and may bring proceedings in any court available to you under applicable law.

10. Contact and complaints

For an order query, complaint or question about these terms, contact G.R.E. Cosmetics Limited and include your order number where relevant.